FAQs


At Joli Minis, every order is made to order. Please allow 2-3 business days for processing. We handmade and baked fresh for you to give you & your guests the royal treatment. If you have any questions or concerns, please get in touch with us via the Contact Page.

SHIPPING POLICY       REFUND POLICY       PRIVACY POLICY       TERMS OF SERVICE 

WHAT ARE THE FRUIT-FILLED BISCUITS?

    The fruit-filled biscuit is a piece of home and a piece of inspiration from Taiwanese traditional pastry - pineapple tart/pineapple cake. It's the shortbread stuffed with fruit fillings, the real fruit fillings with a gummy bear texture. The fruit preserve is gently simmered to showcase the fruit’s fresh-picked aroma and a beautiful hue. It’s sweetened with just the right amount of pure cane sugar to make it a versatile accompaniment to tea or coffee. At Joli Minis, we not only handmade the classic pineapple filling but also some exciting flavors from fruits that are in season. 

    ARE THE COOKIES GLUTEN-FREE?

    The traditional family recipe we follow to make the pastry contains wheat flour, so the cookies are not gluten-free. We accept the special request to make the cookies gluten-free; however, the cookies will be made in the same kitchen, which is not a dedicated gluten-free facility.  

    WHAT ABOUT ALLERGIES?

    Our pastries are made with simple ingredients: fruits, wheat flour, dairy, butter, eggs, and sugar. However, some mini treats may contain nuts. Please check the ingredients on the product detail page before purchase. Produced in a facility that processes wheat, milk, egg, soy, tree nuts, & peanuts. 

    GENERAL CARE INSTRUCTION

    The cookies are best served at room temperature. Please allow approximately 10 minutes to reach room temperature if coming from the refrigerator or 30 minutes if coming from the freezer. The fruit tarts can be served warm as warm pie as well. Please preheat the oven at 350F and bake for 10 minutes. 

    HOW LONG WILL MY JOLI MINIS STAY FRESH?

    Our mini biscuits will remain fresh at room temperature for 10 days from packing date, or they can be stored up to three weeks refrigerated or two months in the freezer.  

    DO YOU SELL OTHER BAKED GOODS?

    We are specialized in the fruit-filled biscuits, aka Taiwanese pineapple cake. However, every once in a while, we will have limited specialty items. Please follow us on social media to stay tuned. 

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    WHERE TO CAN I BUY THE ZINGY BITES?

    We are proud to be part of the local bakeries in the beautiful suburb of Long Island. Currently, we don't have any retail space yet, but you can certainly purchase online. 

    HOW CAN I PLACE MY ORDER?

    Standard orders can be placed online via direct checkout. For special orders or events, please visit our Special Orders page, or send us a message via Contact Us page. We will be happy to assist you!

    WHEN SHOULD I PLACE MY ORDER?

    Orders placed before 12pm (EST) Monday-Thursday are processed the same day. Orders placed after 12pm (EST) will be processed the following day. Orders received after Thursday 12pm and over the weekend are processed the following Monday. 

    Please note, we do not offer Saturday delivery. To receive a delivery for the weekend with Second Day Air, orders must be placed before 12PM on Wednesday or by 12PM on Thursday with Next Day Air. 

    CAN I MODIFY OR CANCEL MY ORDER?

    You can modify or cancel the order within ONE hour since the order is placed. Please call customer service at (646)598-9018 as quickly as possible following your order to request cancellation. If it's off office hour, 6pm (EST) Monday-Friday, please send the cancellation email to info@joliminis.com.

    WHERE DOES JOLI MINIS SHIP?

    No matter which states you are in, we will deliver to you. We ship nationwide in the US via USPS.

    HOW DOES SHIPPING WORK?

    To ensure the freshest fruit tarts possible, we use USPS priority shipping. Click HERE to check the delivery time zone. 

    Please note, we do not offer Saturday delivery. To receive a delivery for the weekend with Second Day Air, orders must be placed before 12PM on Wednesday or by 12PM on Thursday with Next Day Air. Shipping rates are calculated at checkout based on weight and distance. 

    HOW CAN I ORDER THE MINI BITES FOR SPECIAL EVENT?

    Planning a party? Corporate events? No problem, we got you. For more ordering details, please check out our Special Orders page, or simply shoot us a message to info@joliminis.com 

    HOW FAR IN ADVANCE WILL I NEED TO PLACE A SPECIAL ORDER?

    Please give us a 2-week notice for special events and catering.

     

    If you still have any questions or concerns, please get in touch with us via the Contact Page.