Shipping Policy


SHIPPING & ORDER PROCESSING
Joli Minis ships orders throughout the United States using USPS as our third party shipping carrier.
Orders are only shipped nationwide, using USPS priority shipping, Monday, Tuesday, and Wednesday to avoid weekend overlays. We do not ship nationwide on Thursdays, Fridays, or holidays.
Orders placed after 3:00 PM EST will be shipped the following shipping day (Monday - Wednesday).
Orders placed after 3:00 PM EST on Wednesday will ship on the following Monday excluding business holidays.

NATIONWIDE SHIPPING GUARANTEE
Shipments can only be delivered to a street address within the United States.
USPS will not deliver to P.O. Boxes.
Joli Minis is not responsible for delays in delivery times due to incorrect or incomplete addresses.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for USPS.
Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, USPS may require a signature for delivery at the discretion of the driver.
Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

GUARANTEED FRESHNESS
For best results, our products should be refrigerated upon arrival and consumed within 5-7 days of delivery. They can alternately be frozen upon arrival for up to 4 weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.

Color may vary slightly from photographs shown as our products are made by hand.

RETURNS
Due to the perishable nature of our products, Joli Minis does not accept returns.
There are no returns or exchanges.
Circumstance Pending, Joli Minis will issue a credit or re-order.
If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team WITHIN 2 DAYS of when the package is received and provide a photo and detailed description of the issue, and we will make every effort to make sure you are happy with your Joli Minis experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photo or order number will not be eligible for return, refund or reship.

CANCELLATIONS AND MODIFICATIONS
Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact our Customer Service Team or call us at (646) 598-9018 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.

SPECIAL ORDERS AND LARGE QUANTITIES
When ordering quantities greater than 200 fruit tarts or any customizations, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please visit our Special Orders page.

CONTACT
The Joli Minis Customer Service Team can be reached Monday–Friday, 9:00AM–5:00PM EST. Please call us at (646) 598-9018 or email info@joliminis.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your Joli Minis experience.